Below you can find important terms that applies to anyone who uses this site.

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SHIPPING POLICY

Note that duties and taxes may be applied on orders outside the EU. It is the customer’s responsibility to pay for these charges.

 

Most orders will ship out within 1–2 working days from ordering.  All orders are delivered with Posti. Final shipping costs will be calculated at checkout based on the total weight/value of your order. 

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The customer is responsible for giving correct contact information including full name, phone number, email and address for the delivery to be successfully completed.

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Re-shipping an order that were not picked up at the post office will cause new shipping costs for the customer.

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So far, every single Ingacecilia order has arrived to its final destination, but sometimes there can be delays with shipping times. Ingacecilia is not responsible for these delays. In these cases, we simply need to be patient and wait a little longer for the package to arrive. 

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RETURN POLICY

If you are not happy with your order you can return unworn products within 14 days from receiving the package. You as a customer will be responsible for the return's shipping fees. You will get a refund for the original postage if you return the whole order. 

 

Please note that returns are not accepted on:

- Used products

- Made-by-order products

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Please note that returns on:

- Packages that were not picked up at the post office

- Orders with incorrect address information

Will cause extra shipping costs, which will be charged from your refund.

 

Send your product back in its original packaging by following the return instructions label that was sent with your order. Jewelry must be returned with the jewelry box if you ordered the box.

 

The product’s price is refunded to you once the return package has been received. You will get an email confirmation about the return.

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PRICES & PAYMENT

All prices displayed are in euros. All the prices includes VAT except when shipping to countries outside the European Union. The customer is responsible for the costs of duties and taxes that may be applied on orders outside the EU. To place an order you must be at least 18 years old.

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Accepted payment methods: Debit/Credit card

Provided by: Wix Payments (complies with the Payment Card Industry Data Security Standards, also known as the PCI-DSS).

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SECURITY

This website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data will be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

The PCI-DSS is the highest information security standard for organizations or companies that accept credit card payments. This standard provides protection of the privacy and confidentiality of the card's data used to complete the online transaction. 

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PRIVACY

When you make a purchase at www.ingacecilia.com, as part of the process, we collect personal information you give us such as your name, address, email and phone number. Your personal information is used for processing & shipping your order, as well as for contacting you by email in order to keep you updated with your order status. Ingacecilia does not transfer the collected personal data to third parties for purposes other than those relating to the processing of the order. Ingacecilia retains the right to transfer data relating to a customer to the authorities if the customer has acted against law or contrary to good practice. 

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When you place an order through this site, your order information will be maintained for our records unless you ask us to delete this information. The customer has the right to review, rectify or erase the data on him/her from the customer register. 

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COOKIES

Cookies are used for important reasons, such as:

• To ensure the platform is secure and safe to use. 

• To provide a great experience for the visitors.

• To monitor and analyze the performance, operation and effectiveness of this site.

For more information about the importance of cookies, and how to disable them, visit: www.allaboutcookies.org

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This site automatically measures and collects session information, including page response times, length of visits to certain pages, and page interaction information, which can be used to improve the functionality of this site.

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info@ingacecilia.com

Updated on 04.02.2022

Ingacecilia has the right to modify these policies at any time.